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Q. |
What is quality "factory-refurbished" merchandise? |
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A. |
Factory-refurbished merchandise refers to products that have been returned
to the manufacturer for any of a number of reasons.
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Anytime a retail store or consumer opens a product in a box and it is not
purchased, it cannot be sold as new. The item is then shipped back to the
manufacturer to be "reconditioned."
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An item purchased by a consumer and returned for any reason--perhaps the
product didn’t work or the consumer simply didn’t want it--whether it's
the very next day or a month later, is sent back to the manufacturer to be
"reconditioned."
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Some items, called "scratch and dents" have been returned to the
manufacturer with visible wear and tear. JustDeals makes every effort to
ensure that our "factory reconditioned" merchandise does not include
"scratch and dents."
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Q. |
What does a manufacturer do to recondition products? |
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A. |
Once returned to the manufacturer, the entire item is completely checked to
assure it meets ALL factory specifications, then is quality tested AGAIN!
Each manufacturer has its own procedures; items that didn’t work are
repaired, items that were returned after minimal use are cleaned and
sanitized, items that were opened may be repackaged. All items are returned
to like-new condition.
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Q. |
I’ve also seen the terms "refurbished" "recertified" or "factory serviced"
in some item descriptions. What’s the difference? |
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A. |
Various manufacturers use these slightly different terms, but any item
listed on our site as "refurbished" or "factory serviced" meets the same
factory-refurbished standards listed above.
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Q. |
Is factory-refurbished merchandise used? |
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A. |
Some merchandise may have been used for a very short period of time, some
has not been used, but rest assured that all factory-refurbished products
have gone through two, or even three, quality checks to ensure that they are
as good as new.
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Q. |
Do factory-refurbished products come in different packaging? |
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A. |
By law, manufacturers are required to state on the packaging that an item
has been factory refurbished. Packaging and terminology differs slightly
with each manufacturer. Some items will arrive in a regular retail box with
a sticker indicating that it has been reconditioned, refurbished, or factory
serviced. Some items may be repackaged in a plain brown or white box.
Enclosed manuals may refer to accessories (e.g., camera cases or straps)
that are not included with the refurbished product.
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Q. |
What makes a factory-refurbished item such an excellent purchase? |
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A. |
Factory refurbished means high quality. In fact, factory-refurbished goods
have a very low return rate (2%) because they have been checked at least
twice for proper working condition and quality. The price you pay for a
factory-refurbished item is much lower than at retail.
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Q. |
How do I identify a factory-refurbished item on your site? |
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A. |
We note these products on our site with words "Factory-Refurbished",
"Factory-Reconditioned" or "Factory-Recertified". You will see these words
on the the bottom of product description whenever a factory-refurbished
product is displayed. When you see the "Factory-Refurbished" words, you know
you're in for a great deal on a fantastic product!
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Q. |
What is OEM products? |
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A. |
OEM stands for Original Equipment Manufacturer. It signifies that the
particular version of that product does not come with a retail box.
Installation instructions are typically loaded on a disk or CD rather than
in a printed manual, although, depending on the manufacturer, you may
receive a printed manual as well. OEM software products are generally
required to be sold or bundled with hardware - Hard Drives, CPUs, etc. OEM
does NOT mean an item is recycled or refurbished. We encourage you to
contact the product manufacturer if you have any further questions or
concerns regarding OEM products.
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Q. |
How do I pay for an item I have purchased from JustDeals? |
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A. |
Upon the close of an auction you will be notified by eBay via e-mail that
you are the winning bidder. There is no need to contact JustDeals to arrange
payment. We will automatically send you an e-mail within three hours of
auction close. (Sometimes, you'll receive our e-mail before eBay's!) Our
message will contain a link to our simple and secure checkout process where
you will be able to quickly and conveniently pay for your purchase with your
credit card.
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Q. |
How long do I have to pay for an item? |
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A. |
You will have seven days from the close of the auction to pay for your item.
You can expect your "Invitation to Checkout" e-mail within 3 hours of the
auction close. Sorry, but after seven days, we will have to resell your item
to the next interested buyer, so please check your e-mail as soon as you can
after the auction close.
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Q. |
What credit cards does JustDeals accept? |
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A. |
JustDeals accepts United States bank issued Visa, MasterCard, Discover, and
American Express credit cards. PayPal and Money Order is also accepted
at our secure checkout site. Back To
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Q. |
Can I get a printed receipt for my credit card payment? |
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A. |
Yes. After the completion of our convenient checkout process, you can print
the order confirmation screen that will contain all pertinent credit card
charge information. JustDeals also sends this same information to you
automatically, via e-mail.
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Q. |
What if I don't agree with the billing charges? |
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A. |
Our checkout system has been thoroughly tested to charge the exact amount
stated during the checkout process. If you believe we have charged you the
wrong amount, please double-check the auction close data and our order
confirmation data. If you still feel that a mistake has been made, please
feel free to contact our customer service at
customerservice@JustDeals.net
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Q. |
When is my credit card charged? |
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A. |
Your credit card is charged immediately upon completion of the checkout
process. Sophisticated systems are set up to immediately send your order to
our shipping department, to be shipped out by the end of the following
business day.
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Q. |
What do you consider my billing address? |
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A. |
Your billing address is the same address information on file with your
credit card company. When entering this information during the checkout
process it is important that you enter this information exactly as it
appears on your credit card statement. If the information is not accurate,
your card may be declined.
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Q. |
What if my credit card is declined? |
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A. |
If there is a problem processing your card for any reason you will be
notified immediately via email. Depending on the nature of the problem you
may be prompted to try a different card.
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Q. |
I purchased a few items from you during the same timeframe. Can you ship
them together? |
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A. |
Currently we are unable to accommodate this request. We have multiple
processing facilities and items may be shipped from different locations.
Unfortunately, this means that we must ship items individually.
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Q. |
Do you charge sales tax? |
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A. |
State laws require that internet retailers collect sales tax in states where
they are resident. JustDeals is currently resident in the state of
California. Subsequently we are required to charge applicable taxes in
California.
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Q. |
Can I cancel an order? |
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A. |
Orders cannot be cancelled once the checkout process has been completed. Due
to our commitment to process orders quickly, once the checkout process is
completed our warehouse is immediately notified to pick and pack the order
for shipment. We regret any inconvenience that this may cause you.
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Q. |
Are credit card transactions on JustDeals safe? |
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A. |
Absolutely! In fact, it's statistically safer to use your credit card over
the Internet than in a restaurant or department store. JustDeals servers use
Secure Sockets Layer (SSL), an encryption technology that works with
Netscape Navigator, Microsoft Internet Explorer, and AOL's browser, so that
only JustDeals can read a customer's personal information.
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Q. |
Would I ever see similar items at lower prices elsewhere? |
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A. |
JustDeals takes great care to ensure we provide quality products at great
bargain prices. Our average markdown is 52 percent below the Manufacturer’s
Suggested Retail Price (MSRP).
On rare occasions, lower prices may be found at local retailers. These are
usually limited-time offers sold below cost, created to entice you into the
store to buy additional products at non-discounted prices. Our buyers
regularly conduct price comparisons against other online stores and
retailers and we always price our products so that they are substantially
less expensive. When you shop online with us, you can be sure of great
prices—across the board.
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Q. |
Do you accept international credit cards for payment? |
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A. |
No. International credit cards cannot be accepted at this time.
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